Donor Relations: Maintaining Strong Relationships With Your Donors

In this online course, geared towards fundraising professionals, executive directors, development chairs and board members, you learn practical and actionable best practices in donor relations.

Perhaps the most important way a nonprofit organization builds loyalty and trust with its constituents is through the thoughtful handling of gifts. Fundraising organizations show their donors how much they care with solid acceptance policies, timely acknowledgement procedures, strong recognition programs and focused stewardship strategies.

This course meets the prerequisite requirement for the Fundraising Operations Certificate.


Section Instructor Format Schedule start date
CPNL3054.S18.1 Amy S. Lampi, Ali R. McLane Online

Job Title: Director of Development

Organization: Theatre Under the Stars

Amy S. Lampi has more than 15 years of fundraising experience in the performing arts, education and health care. As a development generalist, she has a wide range of experience from gift processing and database administration to major gifts and the management of a development team. In her current role, as the director of development at Theatre Under The Stars (TUTS), she oversees all fundraising aspects of the theatre including board, individual, corporate and foundation giving; capital campaign and major gifts; special events; prospect research, development operations and gift processing. Prior to TUTS, Amy was the associate director of development at the Alley Theatre, where her cutting-edge work in fundraising analytics with Josh Birkholz of BWF was featured in the August 2016 issue of The Chronicle of Philanthropy

Job Title: Chief Consultant

Organization: McLane Consulting

Degree(s): Bachelor's and master's degrees in communications studies

Ali R. McLane is currently the chief consultant of McLane Consulting since spring 2016. Before her transition, she was the director of prospect management and research at the University of Houston in April 2015, after spending 16 years as a prospect development consultant. Most recently she was a senior associate in the development operations practice of Bentz Whaley Flessner.  In her 16 years of consulting, including her ten years as a developer for Prospect Information Network (P!N), she has provided prospect development counsel to more than 600 clients representing every nonprofit sector.  Her areas of specialty include database management, prospect screening, identification, research and relationship management.  Ms. McLane is a leading innovator in applying software technologies and “back-room” strategies to advance the philanthropic agenda for nonprofits of all scopes and sizes. She is the chair of the fundraising operations certification program at Rice University Center for Philanthropy & Nonprofit Leadership, as well as, teaching the prospect research and donor relations classes and serves as a mentor to the students working toward the certification. Before her years as a prospect development consultant, she enjoyed a career at both public and private educational institutions.  She was a development researcher at Texas Tech University and the Texas Tech Health Sciences Center and The University of Tulsa. She received bachelor’s and master’s degrees in communications studies from Texas Tech University. In 2015, she joined the Texas Tech University College of Media and Communication Advisory Board.  Ali is a co-founder, past president, and board member of the Southwest Chapter of the Association of Professional Researchers (APRA). Ali is past president of APRA of Greater Houston and is a charter member of the Association of Advancement Services Professionals, serving on their prospect development best practices committee. Ms. McLane is a volunteer with APRA International, serving on the 2010 Nominating committee and the 2011 APRA International Conference Curriculum Planning Committee, 2013 on-line education committee. She is a frequent conference presenter, including APRA, AFP, CASE, AHP and specialized fundraising organizations.

Term: Spring/Summer 2018

Note: This course meets the prerequisite requirement for the Fundraising Operations Certificate.